Windows 365 Black Screen with Please Wait mention

When using the Windows 365 solution and you connect with Remote Desktop App or the web portal, you may encounter the following problem, the virtual machine remains frozen on the screen below :

This bug can be linked to several factors such as: 

  • a network outage
  • problem during the execution of the boot of the virtual machine
  • other issue


In this case, the first thing to do is to try to restart the virtual machine, by performing the actions below:
  • Connect to
  • Click on Manage Cloud PC and Restart

  • Validate Restart 
  • Your cloud PC is ready, You can now connect.

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